Our aim

Language Tuition Nottingham is committed to providing a quality service for its

One of the ways in which we can continue to improve our services is by listening and
responding to the views of our customers, and in particular by responding
constructively to complaints, and by trying to put matters right..

Informal complaints

If there is something you are not happy with please let us know and we will respond
promptly, professionally and clearly and when appropriate, confidentially.

Formal complaints procedure

If your concerns cannot be resolved informally we would ask you to send an email to
info@languagetuitionnottingham.ac.uk or call 0115 958 0197 and ask for Angela
Lopez. Please ensure that you explain your complaint clearly with details of the

Your complaint will be acknowledged with 7 working days.

You should expect to receive a response within 14 working days.

Our contact details can be found on www.languagetuitionnottingham.co.uk

Our aim is to resolve all matters as quickly as possible. However if the issue is more
complex and requires more time we will advise you of an amended timescale for
responding to your complaint.


Please be assured that we want to know if we have got things wrong, and we always
aim to learn from any complaints raised so that we can continue to improve our

We review our complaints policy and procedure annually.

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